All fresh products are packed either in a plastic FedEx envelope or cardboard box. We include frozen gel packs to keep the integrity of fresh quality.
FedEx delivers Monday to Saturday, except on the holidays, and after the holidays, be aware that the freight charge is higher for Saturday delivery. At the time of check out, you will choose the FedEx service that you would like to use and the date you would like to receive your order. You, the customer, are completely responsible for the freight charges. Dosner Organic Farms does not issue credit on freight charges, unless you receive a poor-quality product and you follow the appropriate steps to report the problem as soon you receive your order (within the first 24/hrs. of receiving the products).
We are not responsible for fresh products that spoil if they are not received and handled properly on the date requested.
Orders over $200.00 signature requested: Shipments over $ 200.00 total amount will require a signature on delivery.
ARE YOU LOOKING FOR SOMETHING AND YOU DIDN’T SEE IT IN OUR WEB STORE? PLEASE CONTACT US – WE HAVE ACCESS TO HUNDREDS OF ORGANIC PRODUCTS THAT ARE NOT ON THE WEB STORE.
Please E-mail us at firstname.lastname@example.org, or call us at (323) 720-9225.
DELIVERIES AND PICK UPS
As soon your order arrives, you are completely responsible for inspecting all Products for any damage. You should properly store all items you received, including the items that need refrigeration. If you do not receive your delivery, if you are missing items, or if you are not completely satisfied with your items, please contact us within 24 hours of receiving your order and we will work with you to take care any issues with the order you received.
There may be some instances, as a result of extreme weather or other unforeseen circumstances, that your delivery cannot be made on the date you requested. In those cases, we will make our best effort to deliver your order as close as possible to the requested delivery date.
For any customers who would like to a pick-up their order at our warehouse, please send the information clearly of the date and time you will like to pick up your order. For any orders not picked up during the time window requested by the person placing the order, Dosner Organic Farms may donate the order, already paid, to the Los Angeles Food Bank. No refund will be honored on orders not picked up, as the pick-up option was chosen by you, our customer.
REFUNDS AND REPLACEMENTS
If you are dissatisfied with any of our products, please contact us within 24 hours of your delivery. If you would like to request a credit, or replacement of your order you need to follow these steps:
Take a good picture of the product showing the problem you are claiming is wrong with the product.
Put the product in refrigeration, if it is a fresh product.
Contact us immediately or within the first 24/hrs. of receiving your delivery at (323)720-9225 or E-mail us at email@example.com.
Based on the information provided by you, and depending on the circumstances, we will provide you with a full or partial credit or refund of the purchase price of your order.
Any items placed in your cart that have been paid will have a 2/hrs. maximum from the time you paid the order to the time we will begin scheduling delivery. Should you like to cancel your order it must be done within the 2/hrs. allowed time. After this 2/hrs. cancellation on orders will not be accepted. Your order will be processed and shipped to be delivered the day you requested.